FAQs

Please find the answers to your questions here

How do I use my on-line ticket?

On completion of your on-line ticket booking, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit Godinton in place of a ticket, although we recommend printing out the email as the barcode it contains will grant you quicker access. Alternatively, this can be downloaded to your device for scanning on arrival.

Do you issue refunds?

If you need to change your booking, please contact 01233 643854 Monday to Friday 9 am to 5 pm or email info@godintonhouse.co.uk



Is Godinton accessible?

From the disabled parking bays in the car park, a short, wide gravel track leads to the Ticket Office and accessible toilet. From this point, gravel paths lead around the garden, with grass paths through the wild garden avoiding steps to the lower level. A map is available to download from our website.

There is wheelchair access to the ground floor of the house and main tearoom, but no lift to the first floor. All doorways are accessible to wheelchairs and mobility scooters There is no accessible toilet in the house.  If you have any particular needs, please call before you visit – 01233 643854 during working hours Monday to Friday 9 am to 5 pm.

Are there wheelchairs available on site?

There are no wheelchairs available on site. Please visit our website for accessibility information.

How can I get in contact with you?

By telephone:  The office is manned Monday to Friday 9 am until 5 pm 01233 643854
By post:  Godinton House & Gardens, Godinton Lane, Ashford, Kent.  TN23 3BP
By email:  info@godintonhouse.co.uk

Can I purchase a ticket on the day? 

Tickets for house and garden entry can be booked on the day subject to our opening times and availability, but we recommend you pre-book to avoid disappointment and possibly a wasted journey. All other tickets for events, courses, workshops etc. must be pre-booked, either on-line or by calling 01233 643854 Monday to Friday 9 am to 5 pm.

Do I need to book tickets to visit Godinton?

We strongly advise visitors to book online to avoid disappointment and possibly a wasted journey, especially for house tours as capacity is very limited. You can buy a ticket on the day if there is availability.

Do I need to book tickets to visit the House?

We strongly recommend that you pre-book tickets for the house as capacity is very limited. Guided house tours run at 13:30, 14:15, 15:00, 15:45 Friday and Saturday only.  You can buy a ticket on the day if there is availability.

Do I need to book a ticket if I am a Garden Season Ticket holder?

It is advisable to book as capacity is limited, but you are able to book in on the day if there is availability. Please note guided house tours are not included as part of your garden season ticket, and booking is recommended due to limited capacity.

I have a complimentary ticket. Do I still need to book?

It is recommended to book your visit online to ensure availability, especially for house tours due to limited capacity. You can book on the day at the ticket office if there is availability at the time. Depending on your type of complimentary ticket, please select either a garden or house and garden ticket option when booking online, choose your date and during checkout, you will be prompted for your unique code.  This will automatically zero the price of your ticket. 


I have a gift voucher. Do I still need to book?

It is recommended to book your visit online to ensure availability, especially for house tours due to limited capacity. You can book on the day at the ticket office if there is availability at the time.  Depending on your type of gift voucher, please select either a garden or house and garden ticket option when booking online, choose your date and during checkout, you will be prompted for your unique code.  This will automatically zero the price of your ticket. 


How do I book an Assisted Visitor and Essential Carer ticket online?

Please choose the Assisted Visitor and Essential Carer ticket option.  One ticket admits an assisted visitor and their essential carer. 


Is Godinton dog friendly?

Dogs are not allowed in the house, garden or Ticket Office area, but can be taken on leads around the conservation walk . Assistance dogs are permitted with relevant documentation.

Is Godinton family-friendly? 

We welcome all families but ask that accompanying adults supervise children carefully in the gardens to keep them safe, especially around the water features marked on the map which can be downloaded from our website, and printed copies can be obtained from the Ticket Office.
There is a grass area between the two car parks where families can picnic and children can play with adult supervision.

In the formal gardens, we ask that children do not play ball games, climb trees or bring scooters etc.

Many children enjoy the tour of the house, and guides try to engage them in their tours, however, some children find that an hour can be too long!

Look out for our special family activity workshops and garden trails in the spring and autumn.

How big are the gardens? 

There are twelve acres of formal gardens set over different levels, which include a Rose Garden, Italian Garden and a large Walled Garden with fruit and vegetables, cut flowers and three greenhouses. A map of the gardens is available to download from our website.

Are there walks around the Estate?

Yes, there is a Conservation Walk that circles the house and garden using public footpaths and permissive paths. A map can be downloaded from our website. The walk is approximately 3 kilometres but can be split into shorter sections from the car park. Please note our car park is only available for visitors with tickets to the house or gardens.

Can I download a map before I visit? 

A map of the gardens is available to download from our website. Add link. A guidebook with information about the house, gardens and the wider estate is available to purchase from the Ticket Office.

Who owns Godinton House & Gardens?

In 1991 Alan Wyndham Green established the Godinton House Preservation Trust with a Board of Trustees, to secure the future of Godinton House and its contents, grounds and parkland ‘for the public benefit’. 

How long should we allow for our visit/how long can we stay?

This is a very difficult question to answer, but we usually advise one to three hours to explore the main part of the garden. House tours take approximately one hour. There is no limit on how long you can stay within the set opening times.

Do you hold special events?

A full list of events and workshops can be found on our What’s On page and include family activity weeks in the spring and autumn, a week-long Delphinium Festival,  Open-Air Theatre, Sculpture Exhibition in the gardens, as well as our popular Christmas Carols in the Great Hall.

Does Godinton have a tearoom?

The main tearoom in the house is open Friday, Saturday and Sunday from 1 pm to 5 pm. There are takeaway refreshments available from our Stables tearoom Tuesday to Sunday from 1 pm to 5 pm, with some outdoor seating available. Please note both tearooms are only available to ticket holders, not to the general public.

Do you have to pay to park at Godinton?

Visitors to Godinton House and Gardens do not have to pay to park. Please follow the directions in your Visitor Guidelines. Please note our car parks are only available for ticket holders and those purchasing tickets on the day, not for the general public.

Are there public toilets at Godinton?

Yes. Women’s, men’s and a disabled toilet are located near the ticket office and are regularly cleaned. There is currently a one-in-one-out system in operation and a restriction on the number of toilets available. Please note there are no public toilets in the house.

How are visitor numbers restricted?

A limited number of tickets are available for each half-hour time slot. This is to reduce pressure on the ticket office and other facilities.

Do I need to wear a face covering?

We will continue to follow the current Government guidelines. Face coverings must be worn in all indoor environments, including the tearoom when not seated.


What should I do if I am unwell on the day of my visit and have purchased tickets online?

Please do not visit if you are unwell or have any symptoms of Covid-19. Please call 01233 643854 Monday to Friday between 9 am and 5 pm or Saturday/Sunday 12 pm to 5 pm to let us know you are unwell and we will rebook your visit when you are well again.

Is there a shop?

We do not have a shop at Godinton but do sell our guidebook from the ticket office, and fruit and vegetables from the kitchen garden when available.

Is there a children’s play area?

No.